Clean Maadi (“we”, “our”, “us”) is a brand owned and operated by RP INFOCARE PVT LTD.
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
a) Personal Information
- Full Name
- Phone Number
- Email Address
- Residential / Service Address
- Billing Information
- Payment Details
b) Non-Personal Information
- IP Address
- Browser Type
- Device Information
- Website usage data (cookies, analytics)
2. How We Use Your Information
- Processing service bookings
- Confirming appointments
- Providing customer support
- Sending service updates and notifications
- Processing payments and refunds
- Improving our website and services
- Marketing and promotional communication (only with consent)
3. Payment Information
We do not store sensitive payment details such as card numbers. Payments are processed securely through trusted third-party payment gateways in compliance with applicable regulations.
4. Sharing of Information
We do not sell or rent your personal information.
However, we may share information with:
- Authorized service staff for service fulfillment
- Trusted third-party vendors (payment gateways, SMS/email providers)
- Government or legal authorities when required by law
All third-party partners are obligated to maintain confidentiality.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your information, no online transmission is 100% secure.
6. Cookies & Tracking Technologies
- Enhance user experience
- Analyze website traffic
- Improve service offerings
You can disable cookies through your browser settings if desired.
7. Data Retention
We retain personal information only as long as necessary for:
- Service delivery
- Legal and regulatory compliance
- Dispute resolution
After this period, data is securely deleted.
8. Your Rights
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Withdraw marketing consent at any time
To exercise these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of such external sites.
10. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Updates to This Policy
RP INFOCARE PVT LTD reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.
Clean Maadi